1️⃣ How Can We Help You?

You can reach our support team for assistance with:

• Service inquiries and onboarding support
• Existing client support and follow-ups
• Documentation and information requests
• Billing and invoice-related queries
• Technical or portal-related assistance (where applicable)
• General questions about our services

2️⃣ Contact Support

📧 Email Support

For all support-related queries, write to us at:
support@stratylix.com

📌 We recommend using email for documentation-related or detailed queries.

📞 Phone Support

You can reach us during business hours at:

• 🇮🇳 India: +91 93302 34995
• 🇺🇸 USA: +1 617 606 8705

📌 Phone support is ideal for urgent or time-sensitive matters.

3️⃣ Support Hours & Availability

🕒 Business Hours

• Monday to Friday: 10:00 AM – 6:00 PM (IST)
• Closed: Weekends & public holidays

🌍 International Clients

Flexible scheduling is available for international clients across:

• USA (Eastern & Pacific Time)
• UK & Europe (GMT / CET)
• Middle East (Gulf Standard Time)
• Australia (AEST)

4️⃣ For Existing Clients

If you are an existing client, please include the following in your communication for faster resolution:

• Registered name (individual / business)
• Service category (Accounting, Taxation, Payroll, etc.)
• Reference number or engagement details (if available)

📌 This helps us route your request efficiently.

5️⃣ New Client & Service Requests

If you are looking to engage our services:

• Use the Contact Us page to submit your requirement, or
• Email us with a brief description of your needs

Our team will respond to discuss scope, timelines, and next steps.

6️⃣ Documentation & Information Requests

You may contact the Support Center for:

• Service-related documentation requests
• Clarifications on required documents
• Status updates on ongoing work
• Re-issuance of invoices or confirmations

📌 Requests are handled only after basic verification for data security.

7️⃣ Billing & Payment Support

For queries related to:

• Invoices
• Payment confirmations
• Service charges or billing cycles

Please email support@stratylix.com with:

• Invoice number (if applicable)
• Date of payment
• Mode of payment

8️⃣ Data Privacy & Confidentiality

We take data security seriously.
All support communications are handled in accordance with our Privacy Policy and applicable data protection regulations.

Sensitive information should be shared only through official communication channels.

9️⃣ Escalation Support (If Required)

If your concern is not resolved within a reasonable timeframe, you may request escalation by mentioning “Escalation Request” in the subject line of your email.

Our team will review and respond promptly.

10️⃣ Important Notes

• Support is provided only for services offered by Stratylix Consulting LLP
• Professional advice is rendered only under a formal engagement
• Service availability may vary based on jurisdiction and regulatory requirements